Major Incident – 14:35pm, 19/01/2015 – Schools Email

Update, 14:35pm, 19/01/2015

Major Incident – Schools Email – Update 19th Jan 2015

Investigations are continuing into an issue with a number of mobile devices so access to email via such devices is still disabled.  A further update will be provided tomorrow morning.

Apologies for this disruption to service.

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Update, 13:30, 16/01/2015

Major Incident – Schools Email – 13:30 Update – Service Partially Restored

OWA and Outlook are now available.  Whilst we continue investigating the issue, mobile devices have been disabled although access is possible via OWA using a browser.

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Major Incident declared at 11:00 – Schools Email

Investigations continue into the email issues identified this morning. It is not believe that all schools are affected and that some may have intermittent access to email.

A further updated will be posted at 13:30 today.

We apologise for the disruption to service.

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10:46am, 16/01/2015

We are currently experiencing a problem with the School email system (@educ.somerset.gov.uk).

This may result in schools being unable to send/receive email consistently or intermittently.

We are currently working on resolving the issue as a priority and will update this post as we know more.

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