Technology Services to Somerset Schools

June_elim_scc_sseThis page is used to identify users of known problems or scheduled downtime for services used by Somerset Schools, such as the Somerset Learning Platform (SLP) and Outlook Web Access (OWA).

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Disruption to SLP services today (20th December)

Due to the imminent decommission of the link that ran the old schools WAN internet connection, SCC ICT need to make some important network changes to the SLP environment to ensure continued service access.

The work involves making some network alterations, and while this work takes place there may be short periods of intermittent access to some SLP services (for example to iPost. some external public school websites and edcomms).

Apologies in advance if this important work affects you, it will be completed as quickly as possible.

Access to the ‘educ’ Microsoft Office 365 environment will remain unaffected during these changes; it will continue to work as normal.

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DNS Servers On The Move

This message is intended for all technical staff.

With the cessation of the WAN internet link, various parts of the SLP back end infrastructure will shortly be undergoing maintenance.

This notice regards changes to our DNS hosting. For all schools with a “somerset.sch.uk” you can stop reading here, we are looking after you!

For any other school who uses their own domain names that weren’t registered through us (things like .co.uk domains that you’ve bought elsewhere), but have your Name Servers pointed to the SLP DNS servers, then you must take note.

Our DNS hosting service will very shortly be moving in to Azure, at which point domain Name Servers will need to be updated to the new location. For those domains that we own (i.e. .sch.uk domains) then we will be updating these domains for you, however if you have you own domain registered elsewhere, but are using our services, then please contact the ICT Helpdesk as soon as possible for information of what server settings you will need to update your DNS to.

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SWGfL Internet Filtering – Essential Change Required by 28 February

To ensure that RM SafetyNet continues to intercept and filter inappropriate content, you must deploy a new security certificate to all computers and devices that browse via an RM SafetyNet filtered connection. The old version must also be removed.

 PLEASE CONTACT YOUR TECHNICAL SUPPORT TO ENSURE THIS IS IN PLACE BY 28TH February 2017.

RM have provided clear instructions on how to do this at www.rm.com/updategooglessl and set up a dedicated helpdesk for installing the new certificate. This team will be calling all RM SafetyNet customers to talk you through this update. If required, they will arrange a suitable time for an engineer to talk you through the process and answer any queries you may have.

If you would like to speak to a support representative about this upgrade, please call the dedicated RM helpdesk on 01235 826263.

Why is this needed?

At the start of 2015, RM introduced ‘SSL interception’ functionality to RM SafetyNet. This gave RM the ability to successfully intercept and filter inappropriate search results, following Google’s decision to implement HTTP encryption for Google searches.
Since then, Google and other major web and cloud service providers have announced plans to stop allowing access to sites using security certificates signed using the older SHA-1 hash algorithm.

In order to future-proof RM SafetyNet and support future changes to browser security requirements, RM is issuing a new trusted root certificate which uses a stronger SHA-384 hash algorithm. This stronger algorithm will reduce the need to issue further root certificate updates in the future.

If you have any queries please contact your Technical Support or the dedicated RM helpdesk (01235 826263)

 

 

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Ransomware Attack

A school has informed us that they have had to shut down their PC network because of a Ransomware attack.

The virus was a .merry crypto virus and at this stage they do not know the source of the incident.

This will obviously cause the school great disruption leading to them checking servers, eradicating the malware but also might mean that they will lose important data.

All schools are reminded about the DFE related incident (https://slp.somerset.org.uk/ipost/Lists/iPost%20News/DispForm.aspx?ID=1648)

If schools subscribe to the Ed Tech part of eLIM then they will be able to download and distribute the booklet (https://slp.somerset.org.uk/sites/edtech/Subscriber%20Only/elimRansomware.pdf) to give to staff.

Schools should ask their technical support what measures are in place to protect the school and consider asking these questions of their technicians (https://slp.somerset.org.uk/sites/edtech/Subscriber%20Only/Questions%20for%20Technical%20Support%20v4.pdf) – Subscriber only.

 

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SLP – Access to sites restored

cleat_tick18/01/2017 – 16:30

Access to all SLP sites has now been fully restored.

Altogether there appears to have been around 1 hour downtime.

 

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