Technology Services to Somerset Schools

June_elim_scc_sseThis page is used to identify users of known problems or scheduled downtime for services used by Somerset Schools, such as the Somerset Learning Platform (SLP) and Outlook Web Access (OWA).

Posted in Notices

SWGfL Internet Filtering – Essential Change Required by 28 February

To ensure that RM SafetyNet continues to intercept and filter inappropriate content, you must deploy a new security certificate to all computers and devices that browse via an RM SafetyNet filtered connection. The old version must also be removed.

 PLEASE CONTACT YOUR TECHNICAL SUPPORT TO ENSURE THIS IS IN PLACE BY 28TH February 2017.

RM have provided clear instructions on how to do this at www.rm.com/updategooglessl and set up a dedicated helpdesk for installing the new certificate. This team will be calling all RM SafetyNet customers to talk you through this update. If required, they will arrange a suitable time for an engineer to talk you through the process and answer any queries you may have.

If you would like to speak to a support representative about this upgrade, please call the dedicated RM helpdesk on 01235 826263.

Why is this needed?

At the start of 2015, RM introduced ‘SSL interception’ functionality to RM SafetyNet. This gave RM the ability to successfully intercept and filter inappropriate search results, following Google’s decision to implement HTTP encryption for Google searches.
Since then, Google and other major web and cloud service providers have announced plans to stop allowing access to sites using security certificates signed using the older SHA-1 hash algorithm.

In order to future-proof RM SafetyNet and support future changes to browser security requirements, RM is issuing a new trusted root certificate which uses a stronger SHA-384 hash algorithm. This stronger algorithm will reduce the need to issue further root certificate updates in the future.

If you have any queries please contact your Technical Support or the dedicated RM helpdesk (01235 826263)

 

 

Posted in Notices

Ransomware Attack

A school has informed us that they have had to shut down their PC network because of a Ransomware attack.

The virus was a .merry crypto virus and at this stage they do not know the source of the incident.

This will obviously cause the school great disruption leading to them checking servers, eradicating the malware but also might mean that they will lose important data.

All schools are reminded about the DFE related incident (https://slp.somerset.org.uk/ipost/Lists/iPost%20News/DispForm.aspx?ID=1648)

If schools subscribe to the Ed Tech part of eLIM then they will be able to download and distribute the booklet (https://slp.somerset.org.uk/sites/edtech/Subscriber%20Only/elimRansomware.pdf) to give to staff.

Schools should ask their technical support what measures are in place to protect the school and consider asking these questions of their technicians (https://slp.somerset.org.uk/sites/edtech/Subscriber%20Only/Questions%20for%20Technical%20Support%20v4.pdf) – Subscriber only.

 

Posted in Notices

SLP – Access to sites restored

cleat_tick18/01/2017 – 16:30

Access to all SLP sites has now been fully restored.

Altogether there appears to have been around 1 hour downtime.

 

Posted in Notices

SLP – Access to some sites down

Server-Move18/01/2017 – 15:50

We are aware that access to some SLP websites (those not Office 365 based) is currently unavailable, or patchy.

This has been tracked to an issue with the databases that the sites are stored on, and the team are currently restoring access as fast as possible.

We don’t currently have an ETA, however sites are coming back up slowly but surely and should be available by the end of the day.

Apologies if this has caused you any issues.

Further updates will be posted as we have more information.

Posted in Notices

Planned Maintenance – Internet Filtering, 26 Jan 03.00 – 06.00

RM will be undertaking planned maintenance on the SafetyNet Infrastructure (schools’ Internet filtering). This is NOT expected to impact schools.

Notification from RM:

RM Safetynet- Planned Maintenance Jan 26, 03:00 – 06:00 GMT

We will be performing planned maintenance work on the RM SafetyNet Infrastructure for SWGFL customers. We do not anticipate any impact to the performance, resilience or availability of RM SafetyNet filtering during the maintenance window.

Posted in Notices
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